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Course Details

E01.4.7-OL-1422 - Dynamic Problem-Solving Systems Design

Course Overview

Being able to manage problems is fundamental to improving the way we all work and be able to learn from our mistakes.

Problems manifest themselves in many ways and are normally categorised in systems as

  • Customer Complaints
  • Incidents
  • Non-Conforming Products or Services
  • Suggestions
  • Process Problems
  • Other Customised Problem Management Tools

Aims & Objectives

We need systems to be able to manage problems from start to finish with the ability to:

  • Recognise these problems and capture them
  • Record them and deal with them
  • Perform root cause analysis
  • Define corrective & preventive actions
  • Track these complaints & actions to closure
  • Manage the system and inform stakeholders on all aspects of the lifecycle

Target Audience

This course is designed for individuals from diverse organizational functions-operations, quality, logistics, finance, production, engineering and other staff functions.

Personnel from all organisational functions, who will be involved in management specially engineering & consulting personnel. Special interest for Top Management (Company Executives MD’s & CEO’s).

Who else Should Attend:

  • Quality Managers & Practitioners
  • Excellence Practitioners
  • QSHE Practitioner
  • Project Managers
  • Continuous Improvement Practitioner
  • Strategic Planning & Process Professionals
  • Human Resource Professionals,
  • Bid & proposal professionals
  • Engineering Practitioners
  • Supervisors or Management Practitioner


A combination of the below requirements shall suffice

  • BA or BSc in engineering, sciences or business management related subject
  • Basic quality qualifications and or experience
  • Already working in a Management or supervisory role
  • Already working in Quality with Basic Knowledge of ISO 9001:2015
  • Black Belt candidates generally have college degrees in industry-related fields, including
  • Comfortable with mathematics
  • Experience in problem solving
  • Microsoft Office tools such as Word and Excel
  • Good English level

Program Format/Style

Online Learning [OL] Self-Paced Course Format

  • Course will run as and when you have time.
  • You can do the course at your own leisure.
  • You can log in and log out as many times as your package allows
  • You can visit the same course more than once

 Daily Schedules

NA for Online Courses. You can visit the same course more than once


All students will be supplied with customized course materials. You are able to download the course material for online courses. Online eLearning courses remain accessible for students electronically

Indicative content

  • Introduction
  • Definition
  • Problem Management Process
  • Problem Management Work Instructions
  • Logging a problem
  • Creating Actions
  • Managing problems & their actions
  • Continuous Improvement
  • Dashboard Reports
  • Email Notification
  • Documentation
  • Course Test
  • Conclusion

Daily Agenda

Course Schedules

NA for Online Courses. You can visit the same course more than once

 Course Resources

  1. Instructor Video Profile
  2. Access to All QMSrs Portals
  3. Access to Solutions Portal
  4. QMSrs Solutions Value-Add
  5. Completing and Returning Your Training Course Feedback Form
  6. Completing and Submitting Your Course Assignments
  7. Confirming Your Course Attendance and Printing Your Certificate

E01.4.7 - Wt - Designing Integrated & Dynamic Problem Management System