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Course Details


Course Overview

Program Scope

You can select from the programme units below to plug any skills gaps so that you maximise your performance.

This is an accredited programme giving you the option of gaining membership of the Institute of leadership and management if you so choose.

If you select the accredited programme, you simply pay extra for the accredited certificate and membership.


E01.1.1  Understanding ISO 9001 Standard Compliance Requirements

E01.1.2  Problem Solving with Root Cause Analysis (RCA)

E01.1.3  Cost Of Quality For Continuous Improvement

E01.1.4  Business Context & Risk Assurance Based Systems (RABS)

E01.1.5  Inventory & Supply Chain Risk Assurance





Course Overview

Mature and Efficient businesses adopt Quality Assurance principles and appreciate the benefits by choice. They apply these principles within their operations benefiting of their customers, consumers, clients and improving their performance.

The introduction of ISO 9001:2015 has captured the approach, mindset and tactics of such mature organisations and aimed to guide the rest of organisations to adopt such methodologies

The standard now steers organisations towards Business Management focus with top-down approach giving the responsibility for Quality to the senior leadership team in an organization. This will minimize the reliance on a quality department to struggle to implement Business management systems with minimum interest at leadership level

Most other international standards are now using ISO9001:2015 as the foundation for the complete organizational system.

This course aims to guide users towards implementing Integrated Business Management Systems.

Aims & Objectives

The aim of this course is to provide guidance and shared understanding of quality concepts. By completing this course, you’ll be able to:

  • Continuous Improvement Principles
  • Understand the concept of value assurance,
  • Creating goals, measures based on objectives in organisation
  • Understand the client expectations and what techniques are available to determine objectives.
  • Problem Solving Techniques & Business Process Improvement (BPI)
  • Wider knowledge of the best practices in Quality and Process Management
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness

Target Audience

Personnel from all organisational functions, who will be involved in management specially engineering & consulting personnel. Special interest for Top Management (Company Executives MD’s & CEO’s).

Who else Should Attend:

  • Quality Managers & Practitioners
  • Excellence Practitioners
  • QSHE Practitioner
  • Project Managers
  • Continuous Improvement Practitioner
  • Strategic Planning & Process Professionals
  • Human Resource Professionals,
  • Bid & proposal professionals
  • Engineering Practitioners
  • Supervisors or Management Practitioner


A combination of the below requirements shall suffice

  • BA or BSc in engineering, sciences or business management related subject
  • Basic quality qualifications and or experience
  • Already working in a Management or supervisory role
  • Already working in Quality with Basic Knowledge of ISO 9001:2015
  • Black Belt candidates generally have college degrees in industry-related fields, including
  • Comfortable with mathematics
  • Experience in problem solving
  • Microsoft Office tools such as Word and Excel
  • Good English level

Program Format/Style

Virtual Learning [VL] Instructor Led Course Format

  1. The training session are presented Face-to-Face as PowerPoint presentation.
  2. The instructor explains while keeping delegates engaged via real-life examples and topic discussions.
  3. The Course is workshop based, highly interactive and will involve group throughout the length of the course.
  4. Delegates will be encouraged to participate actively in relating previous work experiences.
  5. The use of Flip boards and charts will be used to demonstrate key points.
  6. Flip-charts, group workshops and reporting back sessions will encourage a full participation and enjoyment
  7. Real Life Cases and situations within their environment will be used for group work to make the learning real.
  8. Approximately 50% of time will be spent on case studies and group work to ensure delegates understand the ideas and are able to apply them.
  9. Case studies will be analysed and discussed to ensure that learning is effective and delegates are able to apply the learning within their organisations.
  10. Delegates will also be given quizzes to solidify their knowledge and will be supplied with customized course materials.
  11. Ability to go in and out of the training at your convenience
  12. You have the ability to register and practice with our online Demo products
  13. Clear screen shots of the activities and actions being discussed
  14. Voice over with some slides where appropriate
  15. There are quizzes to solidify the knowledge and are embedded with course materials. 


All students will be supplied with customized course materials. You are able to download the course material for online courses. Online eLearning courses remain accessible for students electronically

Indicative content

  • Implementing Quality Excellence Management Systems
  • Continuous Improvement of Customer Experience
  • Maturing Project Management for Competitive Advantage
  • Lean Six Sigma Improvement Initiatives
  • Developing QMSRS Excellence Solutions Experts

This course provides a shared understanding in:

  • Framework and tools available for the implementation a BMS
  • Implementation strategies to assist organisations in following a managed approach
  • Implementation approach: (alternative scenarios for implementation)
  • Familiarity with quality assurance as opposed to Quality Control
  • Quality induction on the fundamentals of Quality
  • Quality planning to ensure that quality activities are planned for
  • Overview of some concepts and definitions
  • Developing Business Processes in a phased approach
  • BMS Hierarchy
  • Problem Solving Techniques
  • Business Process Improvement (BPI)
  • Improvement Teams
  • Wider knowledge of the best practices in Quality and Process Management
  • Wider functional perspectives of Quality
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness
  • Understand different perspectives on quality
  • Demonstrate how to design quality into product and services
  • Describe the importance of developing a strategic plan for Total Quality Management

Daily Agenda

Day 1:

  • Meet, Greet & Logistics
  • Introductions
  • Quality management definitions, concepts, and guidelines
  • Business Process Improvement (BPI)
  • Types of problems & Problem Manifestations
  • Problem Solving Tools & Techniques & Solutions analysis
  • Overview of the 8D / Global 8D process root cause analysis
  • Review and wrap-up Day 1

Day 2:

  • Day 1 Recap
  • Best practices in Quality and Process Management
  • Tools used in Quality Management
  • The concepts of customer value
  • Process mapping
  • Review and wrap-up Day 2

Day 3:

  • Day 2 Recap
  • Emerging tendencies towards global competitiveness
  • Different perspectives on quality
  • Designing quality into product and services
  • Developing a strategic plan for Total Quality Management
  • Review and wrap-up Day 3

Day 4:

  • Day 3 Recap
  • Requirements of the ISO 9001:2015 standard
  • Apply ISO 19011 definitions, concepts, and guidelines
  • Recognize the principles, practices, and types of audits
  • Overview of Auditing Process
  • Review and wrap-up Day 4

Day 5:

  • Day 4 Recap
  • Emerging tendencies towards global competitiveness
  • Designing quality into product and services
  • Developing a strategic plan for Total Quality Management
  • Organisational Modelling
  • Review and wrap-up Day 5
  • Summary & Conclusion