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Course Details


Course Overview

Organisations firmly believe that their people are their most important asset. They carry out all the important and critical activities that deliver its organisational successes. It is therefore extremely important to ensure that all your staff are competent in these tasks.

Mature and Efficient establishments adopt Quality Assurance principles and appreciate the benefits by choice. They apply these principles within their operations, benefiting of their customers, consumers, clients and improving their performance.

Each industry sector has its own unique Issues, requirements and criteria. Quality plays a vital role in the smooth running of organisations with the systems providing the consistency for achieving client satisfaction.

You can be part of this Quality management cornerstone of your organisation by becoming a highly experienced specialist to provide all the expertise and management capabilities needed for successful implementation of the quality.

This will minimize the reliance on a quality department to struggle to implement Business management systems with minimum interest at leadership level

The introduction of ISO 9001:2015 has captured the approach, mindset and tactics of such mature organisations and aimed to guide the rest of organisations to adopt such methodologies

Most other international standards are now using ISO9001:2015 as the foundation for the complete organisational system.

The ISO 9001:2015 standard now steers organisations towards Business Management focus with top-down approach giving the responsibility for Quality to the senior leadership team in an organisation.

This course aims to guide users towards implementing and operating Integrated Business Management Systems in a way that is value adding leading to management by facts.

Aims & Objectives

The aim of this course is to provide guidance for setting up and implementing Business Excellence System course provides a shared understanding in the Quality concepts. By completing this course, you’ll be able to:

  • Continuous Improvement Principles
  • Understand the concept of value assurance,
  • Creating goals, measures based on objectives in organisation
  • Understand the client expectations and what techniques are available to determine objectives.
  • Problem Solving Techniques & Business Process Improvement (BPI)
  • Wider knowledge of the best practices in Quality and Process Management
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness
  • Single company-wide online paperless Quality Excellence Management System.
  • Over 70% reduction in operating cost of Quality.
  • Dynamic environment to manage changing demands of growth or re-structuring.

Target Audience

This course is designed for individuals from diverse organisational functions-operations, quality, logistics, finance, production, engineering and other staff functions.

Personnel from all organisational functions, who will be involved in management specially engineering & consulting personnel. Special interest for Top Management (Company Executives MD’s & CEO’s).

Who else Should Attend:

  • Quality Managers & Practitioners
  • Excellence Practitioners
  • QSHE Practitioner
  • Project Managers
  • Continuous Improvement Practitioner
  • Strategic Planning & Process Professionals
  • Human Resource Professionals,
  • Bid & proposal professionals
  • Engineering Practitioners
  • Supervisors or Management Practitioner


A combination of the below requirements shall suffice

  • BA or BSc in engineering, sciences or business management related subject
  • Basic quality qualifications and or experience
  • Already working in a Management or supervisory role
  • Already working in Quality with Basic Knowledge of ISO 9001:2015
  • Black Belt candidates generally have college degrees in industry-related fields, including
  • Comfortable with mathematics
  • Experience in problem solving
  • Microsoft Office tools such as Word and Excel
  • Good English level

Program Format/Style

Virtual Learning [VL] Instructor Led Course Format

  1. The training session are presented Face-to-Face as PowerPoint presentation.
  2. The instructor explains while keeping delegates engaged via real-life examples and topic discussions.
  3. The Course is workshop based, highly interactive and will involve group throughout the length of the course.
  4. Delegates will be encouraged to participate actively in relating previous work experiences.
  5. The use of Flip boards and charts will be used to demonstrate key points.
  6. Flip-charts, group workshops and reporting back sessions will encourage a full participation and enjoyment
  7. Real Life Cases and situations within their environment will be used for group work to make the learning real.
  8. Approximately 50% of time will be spent on case studies and group work to ensure delegates understand the ideas and are able to apply them.
  9. Case studies will be analysed and discussed to ensure that learning is effective and delegates are able to apply the learning within their organisations.
  10. Delegates will also be given quizzes to solidify their knowledge and will be supplied with customised course materials.
  11. Ability to go in and out of the training at your convenience
  12. You have the ability to register and practice with our online Demo products
  13. Clear screen shots of the activities and actions being discussed
  14. Voice over with some slides where appropriate
  15. There are quizzes to solidify the knowledge and are embedded with course materials. 


All students will be supplied with customised course materials. You are able to download the course material for online courses. Online eLearning courses remain accessible for students electronically

Indicative content

Being able to Implement and manage quality in an establishment is fundamental to improving the way we all work and be able to learn from our mistakes. Accredited Quality Excellence Manager program provides a shared understanding in the following topics:

  • Leadership and Strategic Plan Development and Deployment
  • Management Elements and Methods
  • Quality Management Tools
  • Customer-Focused Organisations
  • Supply Chain Management
  • Training and Development
  • Implementing Quality Excellence Management Systems
  • Continuous Improvement of Customer Experience
  • Maturing Project Management for Competitive Advantage
  • Lean Six Sigma Improvement Initiatives
  • Developing QMSRS Excellence Solutions Experts
  • Framework and tools available for the implementation a BMS
  • Implementation strategies to assist organisations in following a managed approach
  • Implementation approach: (alternative scenarios for implementation)
  • Familiarity with quality assurance as opposed to Quality Control
  • Quality induction on the fundamentals of Quality
  • Quality planning to ensure that quality activities are planned for
  • Overview of some concepts and definitions
  • Developing Business Processes in a phased approach
  • BMS Hierarchy
  • Problem Solving Techniques
  • Business Process Improvement (BPI)
  • Improvement Teams
  • Wider knowledge of the best practices in Quality and Process Management
  • Wider functional perspectives of Quality
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness
  • Understand different perspectives on quality
  • Demonstrate how to design quality into product and services

Leadership Survey Feedback

  • 82% said their confidence had increased
  • 88% said they were better equipped to deal with challenges
  • 79% said their team performance had improved
  • 76% said their reputation had been enhanced
  • 76% said their career had been boosted

Institute of Leadership & Management Membership

Membership gives your career the development and boost you need to grow. Professional Membership Benefits cover:

  • Learn more about yourself
  • Keep learning with 1000’s of curated online resources
  • Go further with My Careers: advice, tools and resources to help you take the next step.
  • Enhance your reputation with letters after your name
  • Share your success with digital credentials
  • Evidence your commitment to leadership with My Learning Record, a place where we record all of your CPD and personal development
  • Stay up to date with webinars, podcast, blogs and practical research
  • Get ahead of the curve with ‘EDGE’ leadership journal - thought provoking discussion and leadership expertise

Where do you demonstrate leadership?

We appreciate that leadership happens in a variety of settings; in the workplace but also social settings, communities and families.


Membership Grades

Associate        - AMInstLM

Member          - MInstLM

Fellow             - FInstLM

Daily Agenda

Day 1

Meet, Greet & Logistics
Introduction to the workshop
Outlining and setting goals and objectives
Introduction to Quality Management
Quality Philosophy, Aims & Objectives, Principles and Benefits
Business Process Improvement (BPI)
Problem Solving Tools & Techniques & Solutions analysis
Day 2

ISO 9001:2015 Overview
Management Reviews
Root Cause Analysis
Document Control Management
Internal Audits Management
Best practices in Quality and Process Management
Tools used in Quality Management
Day 3

Process mapping
Introduction for TQM
Building and Implementing Integrated Quality Management System
Emerging tendencies towards global competitiveness
Different perspectives on quality
Developing a strategic plan for Total Quality Management
Day 4

Quality Tools & Techniques
Quality Education Process. Employee Training & the impact on Quality
Requirements of the ISO 9001:2015 standard
Recognise the principles, practices, and types of audits
Overview of Auditing Process
Day 5

Designing quality into product and services
Organisational Modelling
Customer Satisfaction Focus in Quality
RADAR Self –Assessment Process
Excellence in Quality
Post course action plan