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Course Details


Course Overview

Mature and Efficient businesses adopt Quality Assurance principles and appreciate the benefits by choice. They apply these principles within their operations benefiting of their customers, consumers, clients and improving their performance.

The introduction of ISO 9001:2015 has captured the approach, mindset and tactics of such mature organisations and aimed to guide the rest of organisations to adopt such methodologies

The standard now steers organisations towards Business Management focus with top down approach giving the responsibility for Quality to the senior leadership team in an organization. This will minimize the reliance on a quality department to struggle to implement Business management systems with minimum interest at leadership level

Most other International standards are now using ISO9001:2015 as the foundation for the complete organizational system.

This course aims to guide users towards implementing Integrated Business Management Systems.

Aims & Objectives

The aim of this course is to provide guidance for setting up and implementing Business Excellence System course provides a shared understanding in the Quality concepts. By completing this course, you’ll be able to:

  • Continuous Improvement Principles
  • Understand the concept of value assurance,
  • Creating goals, measures based on objectives in organisation
  • Understand the client expectations and what techniques are available to determine objectives.
  • Problem Solving Techniques & Business Process Improvement (BPI)
  • Wider knowledge of the best practices in Quality and Process Management
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness

Target Audience

This course is designed for individuals from diverse organizational functions-operations, quality, logistics, finance, production, engineering and other staff functions.

Personnel from all organisational functions, who will be involved in management specially engineering & consulting personnel. Special interest for Top Management (Company Executives MD’s & CEO’s).

Who else Should Attend:

  • Quality Managers & Practitioners
  • Excellence Practitioners
  • QSHE Practitioner
  • Project Managers
  • Continuous Improvement Practitioner
  • Strategic Planning & Process Professionals
  • Human Resource Professionals,
  • Bid & proposal professionals
  • Engineering Practitioners
  • Supervisors or Management Practitioner

Program Format/Style

  • The sessions are presented remotely online by the instructor, as live PowerPoint presentations as well as demonstrations that are explained while keeping delegates engaged via real-life examples, data and topic discussions.
  • The Course is workshop based, highly interactive and will involve group throughout the length of the course.
  • Delegates will be encouraged to participate actively in relating previous work experiences.
  • The use of Flip boards and charts will be used to demonstrate key points.
  • Flip-charts, group workshops and reporting back sessions will encourage a full participation and enjoyment
  • Real Life Cases and situations within their environment will be used for group work to make the learning real.
  • Approximately 50% of time will be spent on case studies and group work to ensure delegates understand the ideas and are able to apply them.
  • Case studies will be analysed and discussed to ensure that learning is effective and delegates are able to apply the learning within their organisations.
  • Delegates will also be given quizzes to solidify their knowledge and will be supplied with customized course materials.
  • Ability to go in and out of the training at your convenience
  • You have the ability to register and practice with our online Demo products
  • Clear screen shots of the activities and actions being discussed
  • Voice over with some slides where appropriate
  • There are quizzes to solidify the knowledge and are embedded with course materials.


All students will be supplied with customized course materials. You are able to download the course material for online courses

Indicative content

This course provides a shared understanding in:

  • Framework and tools available for the implementation a BMS
  • Implementation strategies to assist organisations in following a managed approach
  • Implementation approach: (alternative scenarios for implementation)
  • Familiarity with quality assurance as opposed to Quality Control
  • Quality induction on the fundamentals of Quality
  • Quality planning to ensure that quality activities are planned for
  • Overview of some concepts and definitions
  • Developing Business Processes in a phased approach
  • BMS Hierarchy
  • Problem Solving Techniques
  • Business Process Improvement (BPI)
  • Improvement Teams
  • Wider knowledge of the best practices in Quality and Process Management
  • Wider functional perspectives of Quality
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness
  • Understand different perspectives on quality
  • Demonstrate how to design quality into product and services
  • Describe the importance of developing a strategic plan for Total Quality Management

Daily Agenda

The course will commence at 09:00 each day and continue until 16:00. There will be two refreshment breaks and lunch at appropriate intervals as follows:

  • 1st break: 15 mins                      
  • 2nd break: 15 mins
  • Lunch: 1 hour