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Course Details


Course Overview

Mature and Efficient businesses adopt Quality Assurance principles and appreciate the benefits by choice. They apply these principles within their operations benefiting of their customers, consumers, clients and improving their performance.

The introduction of ISO 9001:2015 has captured the approach, mindset and tactics of such mature organisations and aimed to guide the rest of organisations to adopt such methodologies

The standard now steers organisations towards Business Management focus with top down approach giving the responsibility for Quality to the senior leadership team in an organization. This will minimize the reliance on a quality department to struggle to implement Business management systems with minimum interest at leadership level

Most other International standards are now using ISO9001:2015 as the foundation for the complete organizational system.

This course aims to guide users towards implementing Integrated Business Management Systems.

Aims & Objectives

Have you wondered why there is different terminology being used in Quality Management? Have you been asked to set up a Quality Management System? Have you been asked to make it an integrated Management System? 

Such variety in methodologies and approaches to Quality Management requires an in depth experience and knowledge to achieve

This course furnishes you with the principles of Quality to take you from A novice to an expert on the road towards Quality Management Systems

The course also aims to provide guidelines for setting up and implementing an ISO9001:2015 compliant Business Management System (BMS).

Target Audience

For those new commers into Quality or recently promoted practioners, this course gives you the most comprehensive detailed understanding of the principals of Quality Management

  • Quality Managers
  • Quality Practitioners
  • Excellence Practitioners
  • Company Executives
  • Project Managers
  • QHSE Practitioner
  • Continuous Improvement Practitioner

Program Format/Style

  • The training session are presented Face-to-Face as PowerPoint presentation that are explained by the instructor, while keeping delegates engaged via real-life examples and topic discussions.
  • This Program will be workshop based, highly interactive and will involve group throughout the 5 days. Delegates will be encouraged to participate actively in relating previous work experiences.
  • The use of Flip boards and charts will be used to demonstrate key points. flip-charts, group workshops and reporting back sessions will encourage a full participation and enjoyment
  • Real Life Cases and situations within their environment will be used for group work to make the learning real. Approximately 50% of time will be spent on case studies and group work to ensure delegates understand the ideas and are able to apply them. Case studies will be analysed and discussed to ensure that learning is effective and delegates are able to apply the learning within their organisations.
  • Delegates will also be given quizzes to solidify their knowledge and will be supplied with customized course materials.

Indicative content

This course provide a shared understanding in:

  • Framework and tools available for the implementation a BMS
  • Implementation strategies to assist organisations in following a managed approach
  • Implementation approach: (alternative scenarios for implementation)
  • Familiarity with quality assurance as opposed to Quality Control
  • Quality induction on the fundamentals of Quality
  • Quality planning to ensure that quality activities are planned for
  • Overview of some concepts and definitions
  • Developing Business Processes in a phased approach
  • BMS Hierarchy
  • Problem Solving Techniques
  • Business Process Improvement (BPI)
  • Improvement Teams
  • Wider knowledge of the best practices in Quality and Process Management
  • Wider functional perspectives of Quality
  • Compare and contrast the various tools used in Quality Management
  • Comprehend the concepts of customer value
  • Discuss the emerging tendencies towards global competitiveness
  • Understand different perspectives on quality
  • Demonstrate how to design quality into product and services
  • Describe the importance of developing a strategic plan for Total Quality Management

Daily Agenda

9:00 AM to 5:00 PM Breaks as follows: 

  • 1st break: 15 mins
  • 2nd break: 15 mins
  • Lunch: 1 hour