A resourceful, enthusiastic and passionate programme/project IT Quality Assurance specialist with excellent experience of implementing and maintaining Quality Management Systems across various business sectors.
Experienced in writing, reviewing, identifying and implementing processes and procedures to achieve measurable best practice to improve the quality of systems delivered thereby improving the quality of goods and services delivered to the customer.
Believes passionately that everything comes down to process and therefore uses any activity (e.g. audits, lessons learned, test defects, document reviews, incidents, etc.) to revise the process documentation and associated metrics.