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Instructor Profile

Sam Zaidan

Instructor

Sam has over 35 years of Business Excellence, Transformation & Quality Management Executive, in Security, Transportation, Defence, Energy, Commercial; High-Tech. Industries.

Recognised in Transformation, Re-Engineering, Excellence & Lean approach, Customer Satisfaction & Experience built on Integrated Management Systems of Project Based Organisations. Voted Quality World's Member of the Month Dec. 2012

About Me:

  • Experiences:

    Sam served names such as Cobham, Viavi, Thales, BAE Systems, EDS, Mitsubishi, Mitel, AB Electronics serving big names such as Rolls Royce, UK Defence, UK Government, National Health Service (NHS UK), British Airways, London Transport, BP, Xerox and many more Commercial Industries, winning customer recognition in Transportation, Telecoms, Financial and High-Tech Industries. A wealth of experience gained as a Senior Director for Projects, Operational; Organisational Management Executive specialising in Organisational Quality Excellence, Transformation, Lean approach, CRM, Customer Satisfaction & Customer Experience. A beneficial 8 Years in the Middle Eastern Market with BAE Systems and Thales Delivering Quality Excellence to Defence C4I, Security, Simulations and Transportation activities in Saudi Arabia. I also managed the Eastern Region Operations for Thales with Budgets and revenue plans. A Bilingual (English and Arabic), Previous Security Clearance for UK Defence and KSA Defence, qualified to MSc level and active in International Arenas, Process Excellence, CQI Committees as well as publishing International papers. Sam Zaidan MSc, FBCS, FCQI, CQP, FInstLM, Principal Auditor IRCA